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Inspection report

Date of Inspection: 22 January 2013
Date of Publication: 5 February 2013
Inspection Report published 5 February 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 22 January 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

The people we spoke with said staff were supportive and helpful and we received only positive comments about how they delivered care. A visitor commented, “They are good at their job and speedy to tend to him.”

During our visit we saw staff supporting people in an inclusive way. We also saw them moving people safely and helping them to eat their meals in an appropriate way. They appeared competent and confident in their roles.

Staff received appropriate professional development. The manager told us staff had received the essential training they needed to do their jobs well. We saw the majority of training was computer based. A training area had been set up with a computer so staff could sit and complete the training at work. Other training had been classroom based, such as moving people safely. The staff we spoke with felt they had received satisfactory training and support for their job roles.

We saw the company’s computerised system identified any shortfalls in staff training or when update sessions were due. There were some gaps in the training spreadsheet provided to us but the manager said as the system was new this did not reflect training carried out previously. She added that staff were working through the list of e-learning training and she was monitoring their progress. Records and staff comments showed training completed included health and safety, food hygiene, dementia care, fire awareness, nutrition, and moving people safely.

Staff described to us their induction to the home and we saw there was a booklet to be completed as well as essential training. Staff indicated this had been carried out in a timely manner and provided the knowledge and information they needed.

Staff were able, from time to time, to obtain further relevant qualifications. For example we were told some care workers had completed a nationally recognised care qualification. The staff we spoke with also said they had completed training about managing people with challenging behaviour.

We saw staff support sessions had taken place either at group sessions or on a one to one basis. Records and staff comments confirmed this. The staff we spoke with commented about the good support they had received from the manager. However they said they had not received an appraisal of their work last year. We saw these were planned for the near future.