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Inspection report

Date of Inspection: 22 January 2013
Date of Publication: 5 February 2013
Inspection Report published 5 February 2013 PDF | 84.83 KB

Overview

Inspection carried out on 22 January 2013

During a routine inspection

We were unable to gain the views of all the people who were at the home. Therefore we observed how care was provided, reviewed records and spoke with staff and visitors to help us understand their experiences.

We spoke with four people who used the service and two visitors. They told us staff asked them what they wanted and respected their decisions. If anyone was unable to give consent, systems were in place to consult other people to make sure things were carried out in their best interest.

People’s comments indicated staff provided the care and support people needed and they were happy with how staff delivered care. One person said, “I’d give them 15 out of 10, it’s great here.”

We saw that people were provided with a choice of suitable and nutritious food and drink. They told us they enjoyed the meals available and confirmed they offered variety and choice.

We saw the premises were in a satisfactory state of repair and was designed to promote independence and safety. The people we spoke with told us they were happy with the home’s facilities.

Staff had access to a varied training programme which they said helped them meet the needs of the people they supported. A visitor commented, “They are good at their job and speedy to tend to him.”

We saw the complaints procedure was available to people who used and visited the service. People told us they had no complaints, but said they would feel comfortable taking any concerns to the manager.