Archived: Holly House (Beechley)

Harthill Road, Allerton, Liverpool, Merseyside, L18 3HU (0151) 475 3326

Provided and run by:
HC-One Limited

Important: The provider of this service changed. See old profile

All Inspections

30 January 2013

During a routine inspection

In order to obtain the views of the people living at Holly House (Beechley) we had a meeting with ten of the people living there, we also spoke in private with four people. In addition we spoke with five members of staff who held different roles within the service.

The people living at Holly House (Beechley) told us that they liked the staff who had supported them. They also told us that they had received the support they had needed with their personal and health care, their comments included, 'If you need help they are there' and 'The care is superb, they do the best job'.

People living at Holly House (Beechley) told us that they had not felt confident raising concerns or complaints as they had experienced breaches of their confidentiality. We found that no record of concerns or complaints was available and it was therefore not possible to ascertain whether these had been managed effectively.

We found little evidence that people had been consulted about their care and involved in their care planning. We also found that people did not feel fully informed of progress with the planned closure of the home.

Staff and the people living at Holly House (Beechley) told us that they did not think there had been sufficient staff available in the evening to provide support in a timely manner.

14 February 2012

During a routine inspection

Due to the different ways the people living at Holly House (Beechley) communicate we were not able to directly ask them their views on the support they received.

However, during our visit we met with people living there. We spent time observing the support they received from staff and how they chose to spend their time at home. We have taken this information into account in writing this report.