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Archived: Hartisca House

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Inspection report

Date of Inspection: 10 May 2013
Date of Publication: 21 May 2013
Inspection Report published 21 May 2013 PDF | 87.18 KB


Inspection carried out on 10 May 2013

During a routine inspection

Before people received any care or treatment they were routinely asked for their consent. Members of staff told us they always explained all procedures and treatments. The care and treatment plans we looked at contained evidence of people’s views and experiences that were taken into account in the way the service was provided. One person told us, “Staff explain things, they are very good.”

People had detailed care plans relating to all aspects of their care needs. They contained a good level of information setting out exactly how each person should be supported that ensured their needs were met. We spoke with six people who used the service and they told us they were happy with the care and treatment they received. One person told us, “It’s lovely here and I am well looked after.”

We observed that people were cared for in a clean, hygienic environment. There were effective systems in place to reduce the risk and spread of infection. The people we spoke with told us that they had no concerns with the cleanliness of the home.

We found that people were supported by sufficient numbers of qualified, skilled and experienced staff which met people’s needs. People who used the service we spoke with told us there were always enough staff to help them when they needed support.

There were quality monitoring programmes in place, which included people giving feedback about their care, support and treatment. This provided a good overview of the quality of the services provided.