Archived: Goldsborough Home Care - Hammersmith

First Floor, Wembley Depot, Pendolino Way (Off Blackmore Drive), London, Middlesex, NW10 0RP (020) 8427 1918

Provided and run by:
Nestor Primecare Services Limited

All Inspections

19 December 2011

During a routine inspection

People told us agency staff had visited them to discuss the care needed to support them at home. They confirmed they had received information about the agency and how to contact the office.

People told us they had an agreed plan of care which was regularly reviewed. They told us 'my carer's very good and does what I want her to'. They also told us the carers treated them with dignity and respected their wishes.

People and relatives told us they would raise any concerns directly with the agency.

People using the service told us 'the carers treat me like I'm family' and 'I look forward to seeing them, they're very good'.