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Archived: Netherfield House

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Inspection report

Date of Inspection: 11 December 2013
Date of Publication: 4 January 2014
Inspection Report published 04 January 2014 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 December 2013 and talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

We were unable to speak to people using the personal care service offered by Netherfield House because when we visited on 11 December 2013 as no-one was using this service. Netherfield House are registered to provide personal care to people and aim to provide personal care in the future. At the time of our visit they were offering more general support services such as assistance with transport and helping people to access their local community. We spoke with staff and looked at records to see how well the service had prepared for when it is offering personal care.

We saw that people using the service were able to contribute to the quality development of the service through regular meetings with staff. We found there were regular file audits of people's support plans to ensure the records were accurate and fit for purpose. This meant there was also opportunities for people to provide feedback on their support plans.

The provider took account of complaints and comments to improve the service. We saw the complaints policy was available to people within their service user agreements.

The manager explained about a survey which had been undertaken recently and how the results would be analysed to identify any areas where the service could be improved. We noted that yearly surveys had been undertaken by the provider and these results had been previously analysed to identify improvements to the service.