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Archived: Netherfield House

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Inspection report

Date of Inspection: 11 December 2013
Date of Publication: 4 January 2014
Inspection Report published 04 January 2014 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 December 2013 and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

We were unable to speak to people using the personal care service offered by Netherfield House because when we visited on 11 December 2013 as no-one was using this service. Netherfield House are registered to provide personal care to people and aim to provide personal care in the future. At the time of our visit they were offering more general support services such as assistance with transport and helping people to access their local community. We spoke with staff and looked at records to see how well the service had prepared for when it is offering personal care.

Staff we spoke with told us how they were kept informed of people’s needs when coming on duty. This was done by reviewing the person’s support plan. We saw there were weekly team meetings where people’s support was discussed.

Staff we spoke with told us that the training opportunities were "Excellent". One member of staff told us that Netherfield House was, “Always providing training”. Staff also told us that regular supervision was held with their line manager and they felt supported within their role.