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Archived: Netherfield House

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Inspection report

Date of Inspection: 11 December 2013
Date of Publication: 4 January 2014
Inspection Report published 04 January 2014 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 December 2013 and talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

We were unable to speak to people using the personal care service offered by Netherfield House because when we visited on 11 December 2013 as no-one was using this service. Netherfield House are registered to provide personal care to people and aim to provide personal care in the future. At the time of our visit they were offering more general support services such as assistance with transport and helping people to access their local community. We spoke with staff and looked at records to see how well the service had prepared for when it is offering personal care.

We spoke with staff members about what they thought abuse was. They demonstrated a good awareness of what should be reported. They understood their responsibilities for reporting any concerns regarding abuse. The staff members told us that they knew where to find the safeguarding policy and they understood the policy. We also saw that staff had undertaken safeguarding training and members of staff were confident in reporting any signs of abuse.

We spoke with the manager about when they would make a referral to the local safeguarding team regarding any person being at risk of harm. They told us about their process on reporting any concerns and how they would involve the local safeguarding team. This demonstrated the provider would respond appropriately to any allegations of abuse.