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Bosworth Homecare Services Good

All reports

Inspection report

Date of Inspection: 29 May 2012
Date of Publication: 4 July 2012
Inspection Report published 4 July 2012 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

Our judgement

The provider is compliant with this standard. People who use services were safe and their health and welfare needs were met by staff who were fit, appropriately qualified and were physically and mentally able to do their job.

User experience

One person using the agency wrote to the agency to register their objection to a new staff member asking the person using the service what they needed do to complete their jobs. This person did not find this satisfactory and explained the new care worker should have visited their home with an experienced care worker first.

Other evidence

We saw a copy of the reply from the provider to the person who wrote the letter to them. A senior staff member was asked to accompany the new staff member and after that a promise was made by the agency to accompany and introduce new care workers to them in the future.

We examined the files of two members of staff and found all documentation in place that confirmed safe recruitment practices were being followed. However, we did not see any system in place for checking that staff from abroad were legally entitled to work in the UK or how their visas were checked. The manager explained that they have not had the opportunity to employ any non EEC staff but this would be considered further.

The manager told us that all staff had been given contracts of employment and were aware of the General Social Care Council’s Code of Practice. This information is used to guide care workers in their roles. We saw that information from this document was included in the staff handbook. We looked at two staff files including a recently appointed staff member. We saw that all the required checks were in place to ensure recruitment practices for the agency were being maintained correctly. Each staff member had a photograph of them on file and an application form and two personal references. Each file also had an enhanced Criminal Records Bureau Check and a Protection of Vulnerable Adults or Independent Adults Safeguarding first check. We saw that staff had completed a health check on their fitness to carry out their duties. All of these checks were necessary to ensure that people working with vulnerable adults were safe to work with them.

We saw staff records included a shadowing log where they worked with a senior staff member or a care worker with experience in the community. Staff told us they were not introduced to people using the service before they started to provide care to them. They told us they wore a uniform, carried their name badges with a photograph of them on it. We saw one of their badges. We noticed the name of the agency was included but the agency contact number was not provided on it. We asked staff about this and they told us people using the service could use the information in the introduction pack that they received from the agency to ring the office to check their identity. This could reduce the time provided for care and reduce the service delivered as the person using the service would need to find the introductory brochure.