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Bosworth Homecare Services Good

All reports

Inspection report

Date of Inspection: 29 May 2012
Date of Publication: 4 July 2012
Inspection Report published 4 July 2012 PDF

Overview

Inspection carried out on 29 May 2012

During a routine inspection

A relative who we spoke with told us, �I have been involved in the care and welfare of my relative and we find the staff who visit are respectful of our needs and wishes�.

Another relative said, �we have been able to choose the gender of the staff visiting our home and to provide personal care.� This helps to maintain privacy and dignity and shows that people are involved in decisions about their care.

We were also told, �staff are careful to maintain my relatives privacy and will close the shower and room doors when providing intimate care. My relative is encouraged to do the things that they can for themselves when possible�.

We saw an email from a relative who thanked staff for the support they provided to their relative and for their very caring, professional and responsible communication when talking with them over the telephone with regards to their relative�s condition. They explained that their relative was reassured and this allowed them to feel they could manage and resolve the situation more easily as a result despite their distance.