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Bosworth Homecare Services Good

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Inspection report

Date of Inspection: 26 September 2012
Date of Publication: 24 November 2012
Inspection Report published 24 November 2012 PDF

Overview

Inspection carried out on 26 September 2012

During an inspection looking at part of the service

We contacted five people using the service, spoke with them or with their relatives so that we could collect their views about the service provided by the agency. We also looked at the comments made by people whose views had been gathered by the agency.

Comments included, �I find staff to be respectful�. �No grumbles they always get on with the job and do what I want them to do.� �They tidy up afterwards and are always on time�.

Comments about care included, �staff seem to write loads of notes and follow instructions.� �I find they will listen to me and follow my wishes also�. �I have a rota of regular staff who visit me�.

Comments about staff included, �I am very pleased with my care worker they are always pleasant and seem to know what I need without my having to ask�.

Comments on quality included, �if I had any concerns I would speak to the office and it would be dealt with. I find the time care workers arrive at the visit can vary slightly but it is alright by me�. �The quality of the service is just what I want as staff are always willing to help me�. �I find the office staff helpful when you ring them�. �I feel that I am fully involved in the care of my relative. If changes are needed staff will listen and make those changes to help me�.