The Care Quality Commission
  • Dentist
  • Dentist

Archived: Denbigh House Dental Surgery

62 George Street, Ryde, Isle Of Wight, PO33 2EN (01983) 568700

Provided and run by:
Mrs Helen Caddick

Important: The provider of this service changed. See new profile
Important: The provider of this service changed. See new profile

All Inspections

23 November 2012

During a routine inspection

We spoke with four patients during our visit to the dental practice. Two of the patients had been with the practice for seven years and described the dentists as 'wonderful people'. They informed us that the dentist asked for their consent before carrying out any procedure and always explained what they were doing throughout the consultation. All four patients confirmed that they found it easy to get an appointment when they wanted one and did not usually have to wait long before being seen. Two people, who were a couple, told us that the practice often booked their appointments together although they were each seen separately. Patients who used the dental practice told us that they were very happy with the service provided. They felt they were given plenty of information about their treatment and it was always explained really well to them. They could ask any questions and were given enough time to do this. We were told staff were very friendly and that they were always treated respectfully.

Patients who used the service understood the care, treatment and support choices available to them. They experienced effective, safe and appropriate care, treatment and support that meet their needs and protected their rights. The provider had effective systems in place that ensured patients were cared for in a clean and hygienic environment with an effective system to regularly assess and monitor the quality of service that patients received.