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Archived: Crompton Court Residential Care Home

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 11 December 2013
Date of Publication: 9 January 2014
Inspection Report published 09 January 2014 PDF

Before people are given any examination, care, treatment or support, they should be asked if they agree to it (outcome 2)

Meeting this standard

We checked that people who use this service

  • Where they are able, give valid consent to the examination, care, treatment and support they receive.
  • Understand and know how to change any decisions about examination, care, treatment and support that has been previously agreed.
  • Can be confident that their human rights are respected and taken into account.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 December 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

Reasons for our judgement

Staff told us that people were given information about the service before deciding to live there. Relatives said that they had been involved in discussions about the preferences and care needs of the service user and had discussed their care plans with the senior care staff. We saw that care plans were signed by people or their relatives.

People told us that they were able to join in or decline the activities offered each day. One person had wanted to arrange their bedroom with their bed against a wall away from the emergency call bell. They told us that staff had tried to persuade them not to do that, because they thought it was too far from the emergency call bell but had accepted the service user’s wishes. Staff found that they were able to move an armchair close to the bed at night so that the call bell was just in reach of the service user.

People told us that they could choose when to get up in the morning and that sometimes they changed their minds and wanted to stay in bed longer and staff respected their decisions and came back later.

We asked staff if people consented to the care they received and they said that they always asked people before helping them. They told us that people were free to choose what they did. We saw staff asking people before helping them to stand up, and offering choices of drinks and meals.

Staff discussed capacity to consent and how some service users might change their minds from day to day and how people can consent, or refuse something by their actions if they cannot respond verbally. This showed us that people had consented to the care that they received and that staff understood the law relating to mental capacity to consent and non-verbal consent.