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Archived: Clayton Manor

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Inspection report

Date of Inspection: 4 November 2013
Date of Publication: 22 November 2013
Inspection Report published 22 November 2013 PDF | 73.83 KB

Overview

Inspection carried out on 4 November 2013

During a routine inspection

On the day of our visit we spoke with the manager, staff, relatives a district nurse and residents. We also had responses from external agencies including social services .This helped us to gain a balanced overview of what people experienced living at Clayton Manor.

We spoke with people who lived at the home. They told us they could express their views and were involved in making decisions about their care. They told us they felt listened to when discussing their care needs. Staff confirmed to us they also involved people to ensure they received the right care and support.

We observed the staff team providing sensitive and flexible personal care support. The staff were kind and patient and showed a good understanding of the needs of the person in their care.

The people we spoke with said their relatives were receiving safe and appropriate care which was meeting their needs. One said, “I come quite a lot and the staff are always kind, caring and supportive, they do treat the residents well.”

There were a range of audits and systems in place to monitor the quality of the service being provided.