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Chandlers Ford Care Home Good

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Inspection report

Date of Inspection: 16 August 2013
Date of Publication: 3 September 2013
Inspection Report published 03 September 2013 PDF | 72.56 KB

Overview

Inspection carried out on 16 August 2013

During a routine inspection

During our visit we saw that people were being treated with dignity and respect and people's independence was encouraged. People were spoken to in a respectful way. People we spoke to told us that the staff were easy to talk to, approachable and helpful, and that their privacy was respected whilst they were supported to maintain their independence. One person told us "we are very lucky, staff ask my opinions about my care and I feel confident that I can change anything I want."

People chose how to occupy themselves in the service. We observed that people were spending time in the communal areas watching television and interacting with each other in the dining room. During our inspection we observed people spending time in their bedrooms listening to their choice of music and reading. We observed staff spending the majority of their time with people who used the service. They frequently checked on them to ensure they were alright when spending time on their own.

We saw staff supporting people to make their own choices about what they had for lunch and what activities they took part in. Staff knew exactly how each person communicated which meant people's wishes were understood and respected.