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Inspection report

Date of Inspection: 26, 27 September 2012
Date of Publication: 31 October 2012
Inspection Report published 31 October 2012 PDF | 86.73 KB

Overview

Inspection carried out on 26, 27 September 2012

During a routine inspection

We spoke with three people using the service, four visitors and eight staff.

People told us they were "fine" and confirmed they were being well cared for at the home. Visitors expressed their satisfaction with the care their relatives were receiving. Comments included "the staff are wonderful", "I could not fault the staff, they are very caring" and "over the moon......I cannot praise the staff highly enough". Visitors said they were confident to raise a complaint and could speak with the staff or the management about any concerns. Visitors felt there had been improvements made in the home and were pleased with the redecoration and refurbishment that was taking place.

People were given choices and time was taken to find out their interests so activities to include these could be planned. Following the last inspection improvements had been made in the updating and personalising of the care records. People were receiving their medications as prescribed, however improvements in the monitoring of medications were required. Redecoration and refurbishment was taking place to improve the environment. Staff recruitment processes were being adhered to. A complaints procedure was in place and was being followed.