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Inspection report

Date of Inspection: 29 February 2012
Date of Publication: 23 March 2012
Inspection Report published 23 March 2012 PDF | 52.07 KB


Inspection carried out on 29 February 2012

During a routine inspection

People told us the staff helped them and treated them with respect. Relatives confirmed this. People said they could make choices about activities they wanted to participate in and about their meals. At mealtimes we saw that staff showed people the meals that were available and let them choose what they would like. Visitors confirmed that the meal options were always shown to their relative at mealtimes, so they could choose what they wanted to eat. Visitors said they had been involved in discussions about the care needs and wishes of their relatives.

People said the staff knew how to look after them and cared for them “well”. They told us the staff were “kind”. Visitors were happy with the care their relatives were receiving and felt this had improved with the new providers. They confirmed they had been kept up to date with the involvement of healthcare professionals.

People said they felt “safe” and could raise any concerns with staff. Relatives told us they were able to discuss any issues with the manager, which were listened to and where necessary, addressed.

People said staff were available to help them when they needed it. Visitors confirmed there were enough staff on duty to provide the help and support people needed.

Visitors told us they had been involved in relatives meetings and these had been constructive. They had been able to express their opinions at the meetings, which were listened to and acted upon. Visitors said they had noted improvements in several aspects of the service provision since the new providers had taken over, and felt the manager had worked hard to implement and maintain the improvements.