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Archived: Castle Park

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Inspection report

Date of Inspection: 7 January 2014
Date of Publication: 22 February 2014
Inspection Report published 22 February 2014 PDF


Inspection carried out on 7 January 2014

During an inspection to make sure that the improvements required had been made

We received information in December 2013 that suggested there were concerns regarding people's care and welfare, particularly regarding staff attitude, moving and handling arrangements and the level of assistance offered. People told us they were well looked after and we saw that they were treated respectfully during our visit. Records associated with specific care needs, such as fluid intake, had improved since our previous visit in July 2013. However, we saw that mealtimes were disorganised and were not a pleasurable experience for some people.

People gave us mixed feedback about whether they could put suggestions forward about the service they received. One person we spoke with was unsure whether they could express any concerns they had but another told us they would speak to the manager and thought she would sort any issues out. We noted that people and their relatives had not been involved in meetings in 2013. This meant that people and their relatives were not fully involved in the service. There had also been some repeated complaints of a similar nature over a twelve month period.

The premises were clean and tidy and we saw that the monitoring of infection control practice had improved since our previous visit in July 2013.

Medication storage was satisfactory but there were errors in the recording of medicine administration that did not ensure people received their medicine correctly.