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Archived: Castle Park

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 3 December 2012
Date of Publication: 21 December 2012
Inspection Report published 21 December 2012 PDF


Inspection carried out on 3 December 2012

During a routine inspection

People told us that they enjoyed living at the home and that they felt safe.They told us that the food at the home was �very good�. We saw that people were generally treated with respect, however we also saw that some staff did not always treat people with dignity.

We found that peoples care records were comprehensive and reflected the care received by people, but there were discrepancies in recording which put people at risk of unsafe care or treatment. Care records were not stored securely.

Most people we spoke with told us that they had been involved in regular reviews of their care needs. Relatives told us that they were involved in reviews with one telling us �they let me know what is happening�.

The provider had introduced a new electronic monitoring system for the management of medicines. However, we found evidence that medicine stock levels did not always match the data provided by the electronic system. Staff told us that this was caused by human error in recording the medicines administered. We also found that medicines were not always stored safely.

We found that activities were limited to occasional day trips. We were told that recruitment of an activities co-ordinator was in hand. One person we spoke with told us �there�s nothing to do but watch television�.

Although the provider had put in place formal meetings as a means of gaining feedback from people using the service and their relatives, we found that these systems were not effective.