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Archived: Castle Park

The provider of this service changed - see old profile

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Inspection report

Date of Inspection: 16, 17 April 2014
Date of Publication: 24 May 2014
Inspection Report published 24 May 2014 PDF

Overview

Inspection carried out on 16, 17 April 2014

During a routine inspection

This is a summary of what we found.

Is the service safe?

Staff had a good understanding of the needs of people living in the home. They were able to describe different people and what care they required. We saw that people�s needs were assessed and care and treatment was provided in line with their individual care plan. We saw medication was administered safely.

CQC monitors the operation of the Deprivation of Liberty Safeguards which applies to care homes when people�s capacity to make informed decisions about their care and treatment may be impaired. While no applications have needed to be submitted, proper policies and procedures were in place. However, we found that people�s ability to make decisions and consent to care and treatment was not being assessed consistently, which meant the policies and procedures were not being followed.

Is the service effective?

We found that people�s needs were assessed and care records were accurate and up to date. External health professionals were called in when required. On most occasions there were a sufficient number of staff on duty to meet people�s needs but the provider should note there were some occasions when a shift ran with one member less than the designated number.

Is the service responsive?

We found people were able to make comments about the service and these were acted on.

The provider had taken action to improve the service since our previous visit in January 2014 and we found care records were being completed consistently, juice dispensers had been provided, the meal time experience had improved and medication procedures were safe. We found external health professionals were called in when required which ensured the service responded to people�s medical needs.

Is the service caring?

We observed people's care and support during the visit and saw that they were well supported. Most people we spoke with told us they were satisfied with the care and support they received and we saw they were treated respectfully. We observed an activity taking place and saw people were encouraged to take part and to be as independent as possible. One person told us �The staff are good� and another said �Nothing is too much trouble�.

Is the service well led?

We saw the service had well established procedures to monitor the quality of the service, which included obtaining the views of people using the service. People we spoke with told us they would discuss any concerns with staff or the manager and felt they could air their views when they wished. They told us they were confident of a courteous response from the manager.