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Inspection report

Date of Inspection: 16 August 2012
Date of Publication: 26 September 2012
Inspection Report published 26 September 2012 PDF | 46.54 KB


Inspection carried out on 16 August 2012

During a routine inspection

This was the first inspection of this service since it was taken over by a new provider in October 2011.

We made an unannounced visit to this care home on 16 August 2012.

We spoke with ten of the 34 people using the service at the time of our inspection and one of their relatives. People spoken with told us they were satisfied with the care they received. Their comments included,

“They are friendly”

“There usually seems to be enough staff. Some staff are more caring than others.”

” I feel safe here.”

We spoke with the registered manager, the deputy manager, two nurses and three care staff. We looked at some records relating to the running of the home, such as the staff duty rota and training records.

Some people using the service had complex care needs, which meant they might have difficulty talking to us about their experiences. We spent time in one of the lounges closely observing people’s experience. We looked at their mood, how they spent their time and how staff interacted with them.

Overall we found that Brandon House was providing effective care and support to meet the needs of people using the service.