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Inspection report

Date of Inspection: 31 October 2013
Date of Publication: 19 July 2014
Inspection Report published 19 July 2014 PDF | 87.92 KB

Overview

Inspection carried out on 31 October 2013

During an inspection to make sure that the improvements required had been made

In this report the name of a registered manager appears who was not in post and not managing the regulatory activities at the time of our inspection. Their name appears because they were still the manager on our register at the time.

Three inspectors visited Brandon House Nursing Home to follow up on concerns raised during our last visit on 12 August 2013.

We reviewed the care of five people with varying levels of need. Some were unable to communicate with us so we spent a period of time observing how people were being cared for within the home. We also spoke with eight members of staff, the manager and the group's Quality Assurance Manager.

We found the service had made some improvements with pressure care management and the monitoring of people's weights. However, we identified there were still some areas of care and welfare where further improvements needed to be made.

Since our last visit the service had recruited more staff and there was less reliance on agency staff. Staff demonstrated a good understanding of people’s needs and people responded positively to them. One staff member told us, "Staff are more content. They are able to support people without being rushed." One person told us, "Staff do a great job. It’s a very demanding role and they are very caring.”

Staff told us that new staff were now receiving an induction to the service and spoke positively about the support from the new management team.