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Inspection report

Date of Inspection: 23 April 2013
Date of Publication: 21 May 2013
Inspection Report published 21 May 2013 PDF


Inspection carried out on 23 April 2013

During a routine inspection

When we visited Kings Court we found 30 people were living there. We spoke with seven of them. Everyone said they were very happy at Kings Court. One person said, "This place is absolutely brilliant; I couldn't be happier." People said the staff understood their needs and were always friendly and willing to help. One person said, "The staff are fantastic; nothing is too much trouble for them."

We found the provider was introducing new computerised care records. We saw this new system was easy to use, and presented information in a clear and logical way. All staff had received training in the new system and were complimentary of it. This meant the risk of people receiving unsafe or inappropriate care, treatment or support was reduced because the provider had an effective means of assessing the needs of people who used the service.

People said they felt safe at Kings Court. Staff were able to describe both safeguarding and whistleblowing procedures. We saw the provider had a safeguarding policy. This meant people were protected from abuse, or the risk of abuse, and their human rights were respected and upheld.

Staff said they felt supported by managers and were confident in their ability to provide good quality care. We saw staff received appropriate training.

We found the provider had a comprehensive range of quality systems and audits in place. In addition the provider sought feedback from the people who used the service, and staff.