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Inspection report

Date of Inspection: 24 October 2012
Date of Publication: 29 November 2012
Inspection Report published 29 November 2012 PDF | 82.95 KB

Overview

Inspection carried out on 24 October 2012

During a routine inspection

The home provided care and support to sixty-two people at the time of our inspection. We spoke with 15 people. We looked in detail at the care provided to four people and spoke with the relatives of three people.

People told us they were happy living at Collingwood Court. Comments included, �it�s not bad at all. The girls are very good. They help me whenever possible� and �It�s very nice. I like it here, that�s the main thing�.

Relatives we spoke to were also positive about the service. They told us, �I can go home and know she is safe. I have peace of mind� and �I have a good relationship with the staff�.

We found that people were treated with dignity and respect and their independence was promoted. People�s care and support needs were appropriately assessed and their care was planned and delivered in line with their individual support plans. People were involved in making decisions about their care and their views were sought regularly. A relative said, �we work together � it�s not them and us�.

We found that staff were appropriately trained and the service had systems in place to monitor the quality of the service it provided. However, we found that there had been a failure to act on a concern expressed by someone living there, which meant people could have been put at risk.