• Doctor
  • Independent doctor

Archived: Assura North Lancs LLP

Unit 8, Calder Court, Amy Johnson Way, Blackpool, Lancashire, FY4 2RH

Provided and run by:
Virgin Care North Lancs LLP

All Inspections

31 July 2013

During a routine inspection

Our inspection was undertaken at the services headquarters based in Blackpool. During the inspection we looked at the arrangements the service had in place for assessing people's needs and service delivery. Care plan records were maintained using a secure electronic system. This meant the information was safe and remained confidential to those with authorised access.

We looked at the records of two people. We noted they had been fully involved in their assessment and had consented to the care being provided. The care plans had documented evidence that the service had discussed the care and treatment choices available to them. Both people had been involved in a face to face consultation as part of the decision making process.

We looked at staff training records, supervision arrangements and the services complaints procedure. We did this because we wanted to identify that appropriate arrangements were in place to support staff members. We also wanted to ensure people using the service felt listened to.

During this inspection we were unable to seek the views of people being supported by the service. This was because Assura does not operate services out of their own premises.

The provider was consulting people about their service through their quality monitoring procedures. We saw completed surveys with people providing feedback about their experience of the service. These included:

'I feel I was sufficiently involved in decision making about my treatment'.

30 October 2012

During a routine inspection

Assura North Lancs provides a community integrated dermatology and minor surgery service in the Lancaster, Morecambe and Garstang area. The service is delivered across a number of sites in the community on a sessional basis. All sites are Primary Care Trust or General Practitioner owned. Assura does not operate services out of their own premises. Referrals come through to the office and appointments with GPs and booking of facilities are managed from there.

Our inspection was undertaken at the services headquarters based in Blackpool. During the inspection we looked at the arrangements the service had in place for assessing people's needs and service delivery. Care plan records were maintained using a secure electronic system. This meant the information was safe and remained confidential to those with authorised access.

During this inspection we were unable to seek the views of people being supported by the service.

The provider was consulting people about their service through their quality monitoring procedures. We saw completed surveys with people providing feedback about their experience of the service. These included:

'Excellent service. Will recommend the service to family and friends.'

'Excellent service. Everything was fully explained to me'.

'They can't really improve on anything'.

'Very impressed with the service'.