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Herts & Essex Fertility Centre

All reports

Inspection report

Date of Inspection: 27 January 2014
Date of Publication: 4 February 2014
Inspection Report published 04 February 2014 PDF


Inspection carried out on 27 January 2014

During a routine inspection

We spoke with one person who used the service. They told us that the service always asked for their consent before any treatment was given. They said, "I have always signed paperwork to give my consent." They also said, "The service is amazing. There is always a friendly face and someone you know. It is lovely, I absolutely love it."

We looked at the treatment records of eight people who used the service. We saw that these contained detailed information on their medical and social history. This ensured that the service could properly assess the risk of any treatment to people's health and well-being.

On the day of our inspection the premises appeared to be bright, airy and spotlessly clean. We spoke with one person who told us, "Even if my boys play on the floor they still leave here clean." We saw that the service's infection control policy had been updated in January 2014.

The manager told us that they had put forward two members of the administration team, who had shown an interest in nursing, for an apprenticeship in health and social care. The staff had successfully completed the course and had become qualified health care assistants in December 2013.

We saw, that people's records were kept in locked cabinets within an area accessible only to people with the relevant security access. This meant that people's records were protected from access by unauthorised people.