9 November 2011
During an inspection looking at part of the service
People told us that they were involved in agreeing their care and support. That staff treated them with dignity and respect.
People said that they generally received the care they needed and that they felt safe with the staff that care for them. People told us that the staff that visit them understood their needs and were able to deliver their care safely.
One relative said, "Staff work efficiently and give mom her dignity". One person who uses the service told us, "they are all great".
We found that staff knew how to involve and show respect to people whilst delivering their care.
Systems were not being consistently applied to ensure that people are safe from abuse.
We saw that improvements were needed to show how they were monitoring the quality of the service provided to people.
People told us that they knew how to complain, and felt that if they ever had concerns, these would be listened to and taken seriously.