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Archived: Wansbeck Care Home Good

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All reports

Inspection report

Date of Inspection: 13 March 2014
Date of Publication: 23 April 2014
Inspection Report published 23 April 2014 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Not met this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 March 2014, talked with people who use the service and talked with staff. We reviewed information given to us by the provider and talked with other authorities.

Our judgement

There were not enough staff employed to ensure that relevant standards such as those relating to infection control and the environment were met.

Reasons for our judgement

We did not plan to inspect this essential standard. However, we identified concerns with domestic staffing levels during our inspection which made us look at this regulation.

Staff did not raise any concerns about the number of care workers on duty and we observed that care workers carried out their care duties in a calm unhurried manner.

We spoke with the manager about the number of domestic staff on duty. She explained that there were two domestic staff on duty three days a week and one four days a week. We spoke with a member of staff from this team. He explained that it was difficult to clean the home adequately when there was only one domestic on duty. He informed us that most of the people at the home had dementia and required assistance with their toileting needs. He said that extra care was required to ensure that the home was clean because of people’s toileting issues. This was confirmed by the manager.

The general appearance of certain areas in the home, including some people's bedrooms, communal toilets and bathrooms gave us cause for concern. We concluded that there were not enough staff employed to ensure that relevant standards such as those relating to infection control and the environment were met.

We spoke with the manager and regional manager about our concerns. They said that they were going to look at the domestic staffing rota immediately.