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Archived: Wansbeck Care Home Good

The provider of this service changed - see old profile

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 4 September 2013
Date of Publication: 25 September 2013
Inspection Report published 25 September 2013 PDF

Overview

Inspection carried out on 4 September 2013

During a routine inspection

We spoke with 11 people. Most of them were unable to tell us their opinions of the home because of their condition. People indicated that they were happy by smiling and nodding in agreement to us and some people made positive short comments such as, "This is the best home round here.� We spoke with four relatives to find out their opinions of the service. One relative informed us, �I would give them five stars!�

In addition, we spoke with a member of the local authority�s Contracts and Commissioning team who informed us that they did not have any concerns about the service. We also spoke with a member of the NHS challenging behaviour team who described the care as "excellent."

We found before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

People�s needs were assessed and care and treatment was planned and delivered in line with their individual care plan and we found that there were enough qualified, skilled and experienced staff to meet people�s needs.

People who used the service and their representatives were asked for their views about the care and treatment and they were acted on. We found that people�s personal records and records which related to staff and the management of the service were fit for purpose.