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Inspection report

Date of Inspection: 7 May 2013
Date of Publication: 25 May 2013
Inspection Report published 25 May 2013 PDF | 82.34 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 7 May 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

People who use the service, their representatives and staff were asked for their views about their care and treatment and they were acted on.

During our inspection, we looked at the quality monitoring systems the provider had in place. The service used a range of audit tools to monitor and assess people's wellbeing. It included looking at measures of people's physical, psychological and spiritual wellbeing. They were used to evaluate and monitor a person's progress and to help identify where further support may be appropriate.

The provider also sent out questionnaires to the families, friends and professionals involved with people who used the service. This was used to find out what they thought about the quality of care given to people.

We saw evidence which demonstrated each person had a full risk assessment completed. This meant risks relating to the health, welfare and safety of people using the services were being monitored.

The manager told us residents and relatives annual review meetings were held to encourage people to comment about their individual care and support needs and make suggestions about improvements to the service. This was confirmed by the records we looked at.

All of these measures showed there were good systems in place to make sure a quality service was provided.