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Inspection report

Date of Inspection: 7 May 2013
Date of Publication: 25 May 2013
Inspection Report published 25 May 2013 PDF | 82.34 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 7 May 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

People who used the service were given appropriate information and were involved in making decisions about their care and treatment.

People told us they were treated with dignity and were supported to make choices and remain independent.

We saw two large notice boards. These displayed information about how to contact advocacy services. This was in large print so people could easily see it. There was also information about how to contact an independent mental health advocate (IMCA). IMCAs are a safeguard for people who lacked capacity (this means people unable to make decisions for themselves). This ensured they were able to make some important decisions on behalf of the person who lacked capacity.

People living in the home told us they had regular residents’ meetings, one person told us they chaired the meetings. Another person said “We have very regular meetings. We can ask any questions we want and the manager always listens to what we have to say.” Another person told us how they sat on the committee panel when they decided about the social activities they wanted.

We also saw there were monthly meetings with people using the service and their key worker. (A key worker is someone who supports a particular individual with any health appointments, reviewing care plans and making sure people had everything they needed). People told us they were consulted about their care needs during these meetings.

We saw in the care plans how staff made sure people's dignity was respected. For example: by always maintaining people’s privacy whilst assisting them with their personal care and always knocking on people’s bedroom doors before entering, ensuring doors were always closed, listening to people and respecting their wishes.

We spoke with several care staff who told us how they responded to people's needs and preferences. They said people were referred to by their preferred name. We also saw how this was written in their records so all staff knew people’s preference. Staff said they knew what people liked to eat, their interests and hobbies, when they preferred to have a bath or a shower, what time they preferred to go to bed and when to get up. We saw people’s preferences were written in their care plans.

All of these measures demonstrated how people were treated with dignity and respect, offered choices and had their independence promoted.