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Archived: Able Carers

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Inspection report

Date of Inspection: 14 January 2014
Date of Publication: 8 February 2014
Inspection Report published 08 February 2014 PDF

Overview

Inspection carried out on 14 January 2014

During a routine inspection

We spoke with four people who used the service and all provided positive comments about the care delivery and the staff who visited them. Their comments included �I don�t have to ask them to do things for me. They just know,� and �The general care is excellent. The staff are respectful and calm. The agency is good at keeping in touch with me to keep me updated about my relative.�

Despite these positive comments we found some underpinning systems needed improving, both to demonstrate the service was running well and to minimise the risk of harm to people using the service.

Whilst people said their consent to care was being routinely sought by care workers the service could not evidence that this was happening.

People received safe, appropriate care that was in line with the support they were wanting.

Medication systems were not well managed. People may not be getting their medications safely and appropriately, which meant their health and well-being was being put at risk of harm.

Although recruitment processes overall were robust, there could be better records to evidence why some decisions had been made.

The service had a complaints process that was discussed with people however; there was no system in place to check that people remembered this process.

Whilst care staff knew people�s care needs the records relating to people�s care were not accurate or up to date, which meant people were at greater risk of receiving the wrong, or unsafe care.