You are here

Holbeche House Care Home Requires improvement

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 22 October 2012
Date of Publication: 4 December 2012
Inspection Report published 4 December 2012 PDF | 94.61 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 22 October 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and talked with stakeholders.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

We spoke with people living at the home but their feedback did not relate to this standard.

Our inspection of 28 June 2012 found that staff were not appropriately referring safeguarding concerns to management. During this inspection, we found that staff had knowledge about the actions they needed to take to safeguard people. Since the previous inspection, we found that staff had appropriately referred a safeguarding concern to management in the absence of the home manager. This meant that staff took action to keep people safe.

Our inspection of 28 June 2012 found that people’s finances were not being managed appropriately. During this inspection, we looked at two people’s money records and balances. We found that the home did not keep people’s money individually although there were individual records for people’s finances. We found that there was a floating balance, which included several people’s money. We checked this balance and found that it was accurate. We found that there was an effective system and that all debit transactions were accompanied with receipts, which were checked by two staff. The home manager was also checking the balances and receipts on a regular basis. This meant that suitable arrangements were in place to ensure that people’s money was safeguarded appropriately.