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Holbeche House Care Home Requires improvement

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Inspection report

Date of Inspection: 22 October 2012
Date of Publication: 4 December 2012
Inspection Report published 4 December 2012 PDF | 94.61 KB

Overview

Inspection carried out on 22 October 2012

During an inspection to make sure that the improvements required had been made

We carried out this inspection to follow up concerns we identified from our previous inspection on 28 June 2012. There were 36 people living at the home on the day of the inspection, including 22 people in the dementia unit. We spoke with two people, five staff, the deputy manager, the home manager, and the regional manager.

We found that improvements had been made in the way people were offered choices One person said, “I get a choice for what I want to eat.”

We continued to find that people were not receiving appropriate care in a timely manner. People’s care records were not always accurate and updated regularly. This meant that improvements had not been made to ensure people received care that met their needs.

We found that improvements had been made in the way that staff reported safeguarding concerns and in the way that people’s finances were being managed.

We found that improvements had been made in supporting staff with regular supervision and training. One staff said, “It is better now than before.”

We found that the registered provider and the registered manager had failed to make necessary improvements following our previous inspection, where we identified concerns. We found evidence to show that concerns had not been addressed appropriately to ensure better outcomes for people.

We found that records were inaccurate, incomplete, and unclear which continued to pose a risk of people not receiving the care they needed.