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Archived: Gracewell of Camberley, A Care Village

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 12 July 2013
Date of Publication: 6 August 2013
Inspection Report published 06 August 2013 PDF


Inspection carried out on 12 July 2013

During a routine inspection

People who used the service and their relatives confirmed that they were treated respectfully and had been provided with regular opportunities to speak to staff at all levels about all aspects of care.

People that we spoke with confirmed that the food in the service was good and that there was always plenty for them to drink. One person said �I think we�re very lucky to live here. The food is good and the staff are so friendly. They can�t do enough for you�.

All three people that we spoke with who used the service told us that they felt safe at all times. One person said �The staff are well led by a caring manager. They would not let anything bad happen to any of us. I�m confident about that�.

We found that there were sufficient care and other staff to meet the needs of people who used the service. One person said, ��I can�t see any problems with care staffing levels. There seem to be enough. Occasionally at peak times you have to wait a few minutes but that�s to be expected�. One staff member told us, �We all work so well together. Even when we are busy we support each other and give the best care we can�.

We found that an effective complaints procedure was in place. All three people that we spoke with confirmed that they would be confident to make a complaint about the service if necessary. One person told us, �If I ever had to complain about anything I�m pretty sure they would put it right straight away. They do their best to make us happy�.