The Care Quality Commission
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Archived: Delia Elliman Case Management Limited

31 Collier Road, Hastings, East Sussex, TN34 3JR

Provided and run by:
Delia Elliman Case Management Limited

All Inspections

7 January 2014

During a routine inspection

We were not able to communicate with people directly because of the nature of their condition. All the people who used the service had appointed deputies, usually solicitors, who were responsible for their welfare. The provider was the sole owner of Delia Elliman Case Management limited and was also the registered manager.

We spoke with an appointed deputy who told us that the provider offered their clients a service tailored to each person's individual needs. They described how clients agreed to work with the provider and were happy with the quality of the care and support provided.

We spoke with the manager about the processes in place to assess the needs of people who used the service. We were told of the care and support to improve and maintain people's independence and well-being. We saw that personal goals for people were monitored and changed accordingly.

We found that individual care plans, risk assessments and other relevant documentation were in place. There was a consent policy and process in place.

From discussion with the provider we saw that they responded appropriately to any allegation of abuse and complaints.

We found record keeping was comprehensive and information shared appropriately.

13 November 2012

During a routine inspection

We were not able to communicate with people directly because of the nature of their condition and the contracting arrangements in place. We looked at the care documentation held by the provider and used this information to assess that standards of quality and safety were being met.

We found that healthcare professionals were involved to ensure that the right level and appropriate support could be put in place. We saw records that demonstrated that there was ongoing review of the support provided daily, monthly and six-monthly to ensure that changing needs and preferences were acted upon promptly.

We looked at training records that showed that staff supporting people had been provided with opportunities to develop skills and competence to carry out their roles safely.