We carried out a review of the data available to us about Angels Community Enterprises CIC on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Angels Community Enterprises CIC, you can give feedback on this service.
Angels Enterprise Community services is a domiciliary care agency providing personal care to adults living in their own homes. At the time of the inspection, the service was supporting 1 person.
At the time of our inspection, the service was primarily offering a housekeeping and community support service for people living at home. The registered manager explained to us support offered with personal care had decreased since our last inspection and the service was not planning to expand this area.
People's experience of using this service and what we found
There was a quality assurance policy in place the registered manager told us how they monitored the quality of care however, no records were kept of quality assurance checks completed; this had been identified at the last inspection. We have made a recommendation in relation to recording quality assurance checks. We received positive feedback about the registered manager being approachable and the quality of the care.
Risks to people’s care were identified and risk assessments were in place to manage those risks. Staff and the registered manager were knowledgeable about identifying and reporting safeguarding concerns. No new staff had been recruited since our last inspection. Infection and prevention measures were in place to ensure people and staff were safe. The service did not support people with their medication.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 11 January 2016).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Recommendations
We made a recommendation in relation to quality assurance.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
The inspection was announced and took place on 24 November 2015. We gave the provider 48 hours’ notice of our visit to ensure the registered manager of the service would be available.
The last inspection was November 2013. The provider was found to be compliant in all areas.
Angels Community Enterprises is an independent domiciliary care agency which provides personal care, in addition to a cleaning, shopping and meal preparation service to their clients. At the time of the inspection was providing personal care to three people.
A registered manager was in post and present for the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service and has the legal responsibility for meeting the requirements of the law; as does the provider. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
We looked at records relating to the personal care the service was providing and found care was well planned and reviews involved the person receiving care where appropriate and their family.
Recruitment procedures were effective with appropriate checks made on people’s employment histories and with the Disclosure and Barring Service (DBS). The DBS is a national agency
that holds information about criminal records and persons who are barred from working with vulnerable people. This supports employers to make safer recruitment decisions.
People felt safe using the service and said their call times were adhered to. We saw policies and practice that ensured people’s privacy and dignity were respected. Staff spoke highly of the supervisor’s and registered manager and felt well supported by them.
All staff had completed training on medication however there was only one person who received their medication by staff at the time of the inspection.
The people who used the service told us they did not need support to eat and drink as the care staff just delivered personal care. Staff supported people to healthcare appointments if needed and provided personal care as required to meet people’s needs.
Staff were aware of the Mental Capacity Act (2005) and one member of staff had completed training in this. The registered manager had put into place at the time of our inspection another training session for both staff to attend.
Angels Community Enterprises had a complaints procedure in place. People who used the service, their relatives and staff knew how to complain. No complaints had been received since the last inspection.
There was an accident and incident file in place within the agency. At the time of our inspection there had been no accidents or incidents.
People we spoke with told us they felt fully involved in all decisions regarding their care and treatment and the times at which they received this. Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.
People who used the service told us they were happy with the service they received and how staff cared for them. One person said, 'They are very caring and always treat me with respect and dignity when they help me to get a bath. I was a bit nervous at first but they are so good to me, I look forward to them coming.' One relative told us, 'I don't know what we would have done without them. They're excellent.'
People were protected from the risk of infection because appropriate guidance had been followed.
People were cared for, or supported by, suitably qualified, skilled and experienced staff.
The provider had an effective system to regularly assess and monitor the quality of service that people received.
'Thank goodness they are there, they are proper angels'
[My carer]'s really good and does what's needed'
'I've noticed a difference in [my relative]'s house'
'I look forward to [my carer] coming'
'Can't fault the service'
Staff were happy with how the organisation operated and they told us that their views were always considered and responded to. Staff also said they had received enough training to equip them with the right skills to do their job well.
All of the people spoken with felt they were treated with dignity and respect and had their privacy maintained by all the staff. We saw evidence of peoples needs being fully assessed and information received prior to commencing with the service.