Archived: Bishops Green Cottage

Updated 18 December 2019

Updated 18 December 2019

We carried out an announced comprehensive inspection at Bishops Green Cottage to rate the service for the provision of safe, effective, caring, responsive and well-led services as part of our current inspection programme.

CQC inspected the service on 01 October 2018 and asked the provider to make improvements regarding safeguarding service users from abuse and improper treatment and good governance. We checked these areas as part of this comprehensive inspection and found these had been mostly resolved.

Bishops Green Cottage provides weight loss services, including prescribed medicines and dietary advice to support weight reduction.

Seven people provided feedback about the service via comment cards. All feedback received was positive. Comments included the provider being professional, caring, helpful and supportive within a clean environment.

Our key findings were :

• Patients were positive about the provider and the service provided by the clinic.
• The governance arrangements had improved from the last inspection but still did not ensure that the clinic was providing a high-quality service. This was because actions and timescales for completion were not always identified.

The areas where the provider should make improvements are:

• Only supply unlicensed medicines against valid special clinical needs of an individual patient where there is no suitable licensed medicine available.
• Continue to develop systems and processes to ensure good governance with regard to the completion of action plans and recording of outcomes following audits.

Dr Rosie Benneyworth BM BS BMedSci MRCGPChief Inspector of Primary Medical Services and Integrated Care