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Archived: Allied Healthcare Brent

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All reports

Inspection report

Date of Inspection: 29 January 2013
Date of Publication: 27 February 2013
Inspection Report published 27 February 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, reviewed information sent to us by other organisations, carried out a visit on 29 January 2013 and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

The feedback we received from people indicated that their agreed care package had been provided and people were satisfied with their care staff.

We looked at a sample of four care records of people. These were structured and contained appropriate assessments and plans of care with details of the routines and preferences of people who use the service. Care plans had been signed by people or their representatives in agreement with these. Risk assessments included guidance for minimising risks such as those associated with falls and medication. The care records we saw contained reviews of care carried out with people.

The agency had a list of people who were at high risk if their carer did not turn up. There were monitoring staff specifically responsible for checking that care staff turned up on time. Staff we spoke to informed us that there were few incidents when care staff did not turn up on time. When this happened, they said they would ring care staff and people to check on the situation.

Care staff we spoke with stated that they usually had sufficient travel time in between visits. One care staff informed us that on some occasions, their calls were late due to unforeseeable circumstances or incidents.

The provider may wish to note that a healthcare professional who visited a person informed us that the person's care plan had not been updated within the past two years. We noted that a senior staff stated that they could not find an updated care plan for this person. The Operational Support Manager indicated she would investigate the matter and ensured that it was updated.