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Archived: Allied Healthcare Brent

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All reports

Inspection report

Date of Inspection: 29 January 2013
Date of Publication: 27 February 2013
Inspection Report published 27 February 2013 PDF

Overview

Inspection carried out on 29 January 2013

During a routine inspection

We spoke with seven people who use the service by phone. They informed us that they had been treated with respect and dignity. Their views can be summarised by the following comment, �I have good carers. They are reliable and they do a good job. I have no complaints.�

Care staff we spoke with were aware of the importance of treating people with respect and dignity. They said they had been informed of that during their training. The care of people had been assessed and care plans were signed by people or their representatives. People said they had been consulted regarding the care provided.

People we spoke with indicated that care staff were reliable and competent. There were arrangements for staff support and staff stated that their managers were helpful and approachable. Appropriate training had been provided.

Arrangements for quality assurance were in place. Monitoring visits to people�s homes and spot checks on staff had been carried out by the agency. We however, noted that there was no action plan or evidence of follow-up to address concerns identified by people in the last customer survey carried out in 2011 and some reviews of care had not been carried out.