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Archived: Allied Healthcare Brent

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All reports

Inspection report

Date of Inspection: 30 December 2013
Date of Publication: 25 January 2014
Inspection Report published 25 January 2014 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 30 December 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and reviewed information given to us by the provider.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

We checked the recruitment files of six staff. We found that appropriate checks were undertaken before staff began work. These checks included two written references and a Criminal Record Bureau (CRB) or Disclosure and Barring Service (DBS) check. There were also identity checks, checks of entitlement to work in the UK where needed, application forms, and copies of relevant training certificates. Staff confirmed that they had attended an interview and checks had been carried out during their recruitment. This meant that the provider operated effective recruitment procedures in order to ensure that people using the service were cared and supported by suitably qualified, skilled and experienced staff.

People who used the service and their relatives told us that they were happy with the care workers and had no concerns about them or of other staff. Staff we spoke with were knowledgeable regarding their roles and responsibilities and the needs of people who used the service. Care workers informed us that they had received the training that they needed and received support from care co-ordinators and other senior agency staff, which helped them to care effectively for people who used the service.

Comments from people who used the service about the care workers included “They are very, very good,” and “They are very kind."