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Archived: Allied Healthcare Brent

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All reports

Inspection report

Date of Inspection: 30 December 2013
Date of Publication: 25 January 2014
Inspection Report published 25 January 2014 PDF | 79.64 KB

Overview

Inspection carried out on 30 December 2013

During a routine inspection

We used telephone interviews with people who used the service and their relatives, to gain their views about the service provided by Allied Healthcare Brent. We spoke with sixteen people who used the service, six care workers, a field care supervisor, a care co-ordinator and the registered manager.

People’s needs were assessed and care was planned and delivered in line with their individual care plan. Appropriate arrangements were in place to ensure consent was requested from people. People told us they were happy with the care and support that they received, and confirmed that staff were skilled, approachable, trustworthy and reliable.

People confirmed that staff respected their privacy and understood their needs. People’s views of the service included “I tell staff what help I need and they provide it,” “The care workers are very good,” “I am happy, I have no complaints.”

People knew how to contact the agency and had received information about the service it provided.

There were effective recruitment and selection processes in place. Staff recruitment records contained the required documentation.

There were arrangements for quality assurance. Monitoring visits and spot checks had been carried out. People who used the service and/or their carers were asked for feedback about the service that they received. The service had a complaints procedure.