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Archived: Dimak Healthcare

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Inspection report

Date of Inspection: 5, 18 October 2011
Date of Publication: 15 December 2011
Inspection Report published 15 December 2011 PDF

Overview

Inspection carried out on 5, 18 October 2011

During an inspection to make sure that the improvements required had been made

People we spoke with were happy with the care they received and told us that they were offered choice in the way that their care was delivered. Two people told us that staff knew exactly what help they needed, however, another person told us that not all staff were aware of their likes and dislikes.

One person told us that carers did not always visit at the agreed time because they were too busy. They also told us that very occasionally calls were missed but that they could telephone the manager, who would ensure that someone visited.

People who needed help to take their medicines told us that they had not experienced problems with receiving medicines correctly.

Everyone we spoke with were complimentary about the staff and told us that they thought the staff were competent and knowledgeable about the care they provided. People told us that when new carers began to work for Dimak Healthcare they always visited with more familiar and experienced staff at first. This helped them to learn the job.

People told us that they saw the manager quite regularly and he occasionally telephoned to ask whether they were happy with the service.