3 March 2014
During an inspection looking at part of the service
Care and treatment was delivered in a way that promoted people's wellbeing. The service kept accurate records of people's care needs and of the care that had been delivered to people. One person we spoke with said, 'The staff are just excellent, they do everything I ask them to do and they are so pleasant.' Risk assessments had been carried out to protect people from the risk of harm.
The provider had carried out the required checks when recruiting staff. This had ensured that people were cared for by staff who were fit to provide the care people needed.
Staff had been supported by a programme of regular supervision and appraisal. They had received appropriate training which had allowed them to carry out the work expected of them.
Complaints were dealt with according to the laid down procedure and the provider supported people to complain should they have felt the need to do so.