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Inspection report

Date of Inspection: 2 January 2014
Date of Publication: 30 January 2014
Inspection Report published 30 January 2014 PDF

Overview

Inspection carried out on 2 January 2014

During a routine inspection

We carried out this inspection to check on the care and welfare of people. We spoke with three people, one relative, two members of staff, and two managers within the service.

People we spoke with told us their attendance at treatment sessions, was them giving consent. Records showed that consent was not consistently recorded. One person said, "My consent is always given".

People told us the support they got from staff was good. One person said, "My key worker is really good".

The provider had procedures in place to support staff with people who required substitute prescribing regimes to improve health and promote recovery from the effects of substance misuse.

Staff we spoke with told us they were supported with supervision and training that helped them meet people's needs.

The provider had a complaints process in place so people were able to share concerns.

We found that people's care records were not always completed consistently to identify people support needs and any potential risks.