17 January 2014
During a routine inspection
We found that care records were current and reflected the needs of people who used the Cambridge Clinic and Sanctuary. Staff we spoke with demonstrated an excellent understanding and knowledge of the care and support people required
The premises were well maintained and records showed that appropriate safety checks had taken place on equipment which meant it was safe for people who visited for their care and treatment.
There was a recruitment procedure in place to ensure that only people suitable to work with vulnerable people were employed and staff received a wide range of training to equip them for their role.
There was an effective system in place to deal with any complaints or concerns people might raise.