All inspections: The Royd - Care Quality Commission

This inspection took place on 12 May 2016 and was unannounced. We last inspected this service on 12 June 2013 and we saw that all the regulations we checked were being met.

The Royd provides accommodation and support to up to 16 people who have an enduring mental health illness. At the time of our inspection there were 14 people that lived at The Royd.

There was a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were provided with care and support that met their needs and that ensured that they were protected from harm and abuse. Risks associated with people’s needs were assessed and discussed with people so they had some control over the risks they wanted to take.

People were supported by sufficient numbers of skilled, knowledgeable and safely recruited staff.

People were supported to have their medicines as prescribed and people were supported to manage their medicines if possible.

People were happy with the food they ate and were supported to make choices and make their own snacks and drinks. People’s specific dietary needs were catered for and their health needs were met by healthcare professionals that were available in the community or in hospitals.

People had built up good relationships with staff that were caring and supportive and that promoted people’s privacy, dignity and independence.

People’s changing needs were identified and met by staff that were knowledgeable and had the skills to seek advice when needed.

People were able to raise concerns if they had any and these were resolved appropriately.

The service was led by a registered manager who ensured that the support provided to people was based on their needs. Staff were supported to develop their skills. Systems in place ensured that the service continued to improve.

During our visit we spoke with six people living in the home, three staff and the manager. We also observed interactions between staff and the people living in the home. During this visit we spent all our time in the unit where people needed a significant amount of support to carry out daily living activities such as their laundry.

People told us they liked living in the home. We saw that people went out to the shops, the cinema and to get take away meals. Some people visited their relatives. People were supported to carry out their laundry and tidy their bedrooms. This meant that people were supported to develop their daily living skills.

We saw that people were involved in making decisions about their care and daily lives. People had decided where they wanted to go on holiday.

People were supported to ensure that their health care needs were met.

We saw that sometimes the interactions between staff and people living in the home did not show compassion and respect.

People were protected from harm because systems were in place to protect them.

There were systems in place to monitor the quality of the service provided and improvements to the service made.

This is the first review of this home since Four Seasons became responsible for the home.

Accommodation at The Royd is spread over two properties that are next door to each other. During our visit we spent time in each of the properties and spoke to seven of the people living at the home.

People told us they liked living at the home, that they went out to the local shops, cinemas, went to day centres and there were also activities in the home. People were encouraged to help around the home, preparing for meals and helping with their laundry enhancing their independent living skills.

We found that people were involved in making decisions about their care and their daily lives on an ongoing basis. People were able to access other health care professionals when needed, for example, doctors, dentists, chiropodists and psychiatrists. Some of the people living at the home told us they made their own appointments for the doctor and went to the hospital on their own as they did not need staff support for this. .

People who lived in the home were able to take part in meetings about how the home was run so that people could influence what happened in the home.

Archived: The Royd

All Inspections

12 May 2016

During a routine inspection

13 June 2013

During a routine inspection

16 April 2012

During a routine inspection