Archived: St Germans House and Abbotsford

Staff we spoke with told us that it was important to encourage people's independence to make sure people did as much as they could and staff would provide appropriate support to prevent potential risks. We reviewed two support plans and saw that they included comprehensive information about people and reflected individual choices and personal preferences.

A person we spoke with told us that they were unhappy with the home and that things needed replacing. We spoke with the registered manager about this and they told us about an ongoing programme to redecorate areas of the home.

We found that records including support plans and records in relation to the maintenance of the building were kept up-to-date and accurate. Records were stored securely and kept for an appropriate amount of time before being destroyed securely.

Care and support was being regularly reviewed to ensure that peoples' needs were being met. There was evidence of people's involvement in the planning of their care and support.

Staff were trained in the safe administration of medication. Records of administration were accurately completed.

Staff had received regular supervision. Ongoing staff training arrangements were in place that ensured staff delivered safe care and support to people.

The home had an effective system to deal with any complaints that people might raise. People in the home told us they talked with staff regularly and any concerns were discussed and resolved