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Archived: Angel Solutions (UK) Ltd

This service was previously registered at a different address - see old profile

This service is now registered at a different address - see new profile

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Inspection report

Date of Inspection: 19 September 2014
Date of Publication: 17 October 2014
Inspection Report published 17 October 2014 PDF | 61.04 KB

Overview

Inspection carried out on 19 September 2014

During an inspection in response to concerns

During this unannounced inspection by one inspector, we spoke with the registered manager and one member of staff. We looked at records held by the provider including those kept for staff training, complaints and quality assurance. The registered manager told us that the agency was not providing personal care or support to any people using the service at the time of our visit.

There were systems in place at the agency to assure the quality of care being delivered. We saw that the organisation gathered information from people who used the service, from spot checks on care delivery and from incidents and complaints. This information had been used to identify areas for improvement. For example, action had been taken to ensure records kept about people using the service were kept secure and confidential following a recent incident.