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Archived: Angel Solutions (UK) Ltd

This service was previously registered at a different address - see old profile

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Inspection report

Date of Inspection: 11 June 2013
Date of Publication: 5 July 2013
Inspection Report published 05 July 2013 PDF | 83.53 KB

Overview

Inspection carried out on 11 June 2013

During a routine inspection

At the time of our inspection the service was providing care and support to five people in their homes. We spoke with two people using the service and to the relatives of another two people using the service and asked them for their views of the care and support provided. People were positive about their experiences. One of the people using the service told us, “I think they provide a good service. My carer does what she’s meant to do.” Another person said, “They carry out their tasks properly. It’s a helpful service and I’m happy with what I get.” A relative of another person using the service told us, “They are giving the care and support that she needs.”

We looked at the plans in place to provide care and support to people using the service. We saw these had been developed following an assessment of people’s needs. People had been able to state their specific preferences for how they were looked after. We also saw from care plans there was guidance for staff about how to meet people’s care and support needs. People we spoke with confirmed they had been able to sign a care plan to consent to the care and support provided by staff.

There were effective procedures in place to recruit and appoint staff and appropriate checks were made about staff’s suitability to work for the service.

People were asked for their views about the service and had been provided opportunities to make suggestions. We saw the service had made changes and improvements that people wanted.